Assistance Abroad Global Pty Ltd ACN 675 723 207 Privacy Policy. Assistance Abroad Global Pty Ltd ACN 675 723 207 referred to below as “AAG”, “we” and “us” acknowledges the privacy and wishes of every individual. This Privacy Policy tells you in general the way we intend to collect, use, disclose, handle and protect your personal information in accordance with the applicable Australian privacy legislation.

Once you provide your personal information to us, you will be deemed to agree to this Privacy Policy. Please follow the link to check the AAG website and be informed of the changes that might be made.

You are free to visit the AAG website, view the material and enjoy its opportunities without providing any personal information. This is, we, in no means, require any personal information to access information on our website. However, you will be asked to register to apply for accommodation or seek for materials like newsletter. In addition, our provision of Services to you or our handling any application, request or complaints made by you may also be hampered if you do not provide full personal information or give us inaccurate and irrelevant information.

What type of personal information do we collect and how?

The information we collect about you may include your name, address, telephone number, and email address. We may also collect other details such as date of birth, gender, country of birth, and local address, as well as information about your emergency contacts, referees, employers, and previous letting agents or landlords. If you have successfully applied for accommodation with us, we might also gather your bank account details and any medical information we need to know. Additionally, if you are applying for a job or to provide services to us (personally or through a company), we may collect data related to your work history, experience, relevant licenses, and police checks.

We collect personal information under various circumstances when you:

• 1. Register or provide information on our websites.
• 2. Apply for accommodation services with us.
• 3. Serve as an emergency contact, with your details provided to us by a prospective tenant when there's an emergency.
• 4. Act as a referee whose details are provided by a prospective tenant applying for accommodation.
• 5. Participate in message boards, surveys, or questionnaires.
• 6. Subscribe to our mailing list, or sign up to receive our newsletters or other materials, including promotional items.
• 7. Ask us questions or request information about services, offers, features, or lodge complaints.
• 8. Register for additional services we provide.
• 9. Request or receive customer or technical support.
• 10. Apply for employment with us (either personally or via an employment agency).
• 11. Are a nominated individual in a contract with us for the provision of services.

How do we use and disclose personal information?

You agree and give permission for your personal information to be kept, used, and disclosed only in the following situations:

• 1. As outlined in this Privacy Policy.
• 2. Where you are directly informed when the data is collected from you.
• 3. Where it’s necessary or allowed by law.

We may and will use the personal information you provide to us:

• 4. To improve our processes and services.
• 5. For reasonable business activities, including client support, record keeping, processing applications, reference checking, delivering our services, marketing, conducting research, auditing, and addressing complaints about AAG’s internal operations.
• 6. To provide you with services, newsletters, or information you have requested.
• 7. To send you promotional offers or information about current or new services or features, deals, promotions, contests, and events we think you might be interested in.
• 8. To send you information about enhancements or functional changes to our website or policies, or other information regarding AAG.
• 9. For any other purpose mentioned to you at the time of data collection or otherwise authorized by you.

Who is personal information disclosed to?

We may disclose personal information that we collect from you to a third party as follows:

• 1. Engaged to provide services relevant to your accommodation with us, including the provision of internet packages, cleaning services, online transaction processing services, and the conduct of tenant surveys.
• 2. To conduct reference checks with landlords, referees, employers, letting agents, and third-party operators of tenancy reference databases for your rental application processing.
• 3. To meet the purpose for which it was collected, including but not limited to providing you with services requested by you or relevant to your accommodation with us.
• 4. To meet our obligations under an agreement with a partnered tertiary education provider if you were referred to us by a partnered tertiary education provider.
• 5. If we have your consent to disclose the information.
• 6. To assist with internal website support operations, including but not limited to email services and technical support.
• 7. If we are required or permitted by law to disclose the information, for example, to comply with a court order or regulatory investigation.
• 8. In the event of a merger, acquisition, or any other change in ownership of all or a portion of AAG’s business.
• 9. To protect the safety and security of our premises, our customers, and our website.
• 10. To enable us to deal with any concern, issue, or complaint you have raised with us, including but not limited to disclosing details of any such matter to AAG’s related bodies corporate overseas and also to professional advisors, insurers, and service providers.
• 11. If your personal information is collected in connection with a joint promoter or service provider, to that organization for marketing and research purposes, but only if that disclosure was disclosed to you at or before the time of collection.

We allow you to tell us the way in which you would like us to use your personal information. At the time you provide personal information, we may give you the option of declining further offers or information. In addition, marketing materials that we send to you will contain an "unsubscribe" prompt allowing you to opt-out of receiving further marketing materials.

Cross-border disclosure of personal information?

We are likely to disclose personal information to third-party overseas recipients, such as service providers or related corporate entities. This may involve disclosing your personal information to recipients located in foreign countries, including but not limited to Singapore. Before any such disclosure, we will take reasonable steps under the circumstances to ensure that the overseas recipient does not violate Australia's privacy laws concerning your information.

Security, Accuracy and Access

We will take all reasonable technical and organizational steps to ensure that the personal information we hold is:

• 1. Accurate, complete, up-to-date, relevant, and not misleading;
• 2. Stored in a secure environment; and
• 3. Safeguarded from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure.

If any of your details change, please inform us as soon as possible using the contact information provided so that we may keep your personal information accurate.

Please be aware that no method of transmission over email or the internet is completely secure. Despite our best efforts, we cannot guarantee the complete security of your personal information. From time to time, we review our security procedures to incorporate suitable new technology and methods.

You have the right to access any personal information we hold about you. We will comply with your request unless the Privacy Act 1988 or the APPs allow us to refuse. There is no fee for making a request to access your personal information, but we may charge a fee if providing the information involves a significant expense.

You also have the right to ask us to correct any personal information about you that is inaccurate, incomplete, out-of-date, irrelevant, or misleading. If we refuse to correct your information, we will explain the reasons for our refusal in writing and, upon your request, attach a note with the corrections you sought to the information.

You may request that we delete your personal information. We will comply with your request unless we are required to retain the information for legal reasons.

Any requests for access to, or correction or deletion of, your personal information should be made by emailing us at [email protected]. We will inform you of the action taken in response to your request.

Sensitive Information

We will only collect sensitive information from you where it is relevant to services we will be providing to you or it is relevant to services you may wish to provide to us. We will not disclose sensitive information to third parties or any other party except with your specific consent under Australian privacy legislation.

Cookies

Cookies: Our website uses cookies. A cookie allows us to recognize your server’s IP address when you revisit one of our websites and to coordinate your access to different pages on the website. Most internet browsers permit you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. If you want to do so, refer to your browser instructions or help screen to learn more. You might not be able to use the full functionality of our website by refusing the use of cookies.

Non-identifying Data

Whenever you visit our website, our server gathers some anonymous information, such as the type of browser and operating system you are using, its version and language, the website address from which you arrived and where you go after leaving, the date and time of your visit, your server's Internet protocol address, the pages accessed, and the duration of your visit on each page. Some of this information is collected through the use of cookies.

We may use this information for statistical and marketing purposes, including to determine how the website is being used and navigated, the number of hits, the frequency and duration of visits, and the most popular session times. We use this information internally to measure traffic and trends on our website in order to enhance our performance and determine the relevance of content. Additionally, we use the necessary information to investigate or report any suspected unlawful activity as required or authorized by law, or as reasonably necessary for the activities of an enforcement body.

Links

Please note that our website may contain links to advertisers or other third-party websites. Some of these links may ask you to provide and record information or use cookies or other methods to obtain information about you. This Privacy Policy does not cover those other advertisers or third parties and cannot control their activities. We recommend that you examine the privacy policies of any website that collects identifiable information when you visit them.

Contact Us

If you have any questions, need more information, comments, or wish to lodge a complaint about how we process your personal information, please contact us at [email protected]. You may also contact us at:

Assistance Abroad Global Pty Limited

134 Macquarie Street

South Hobart TAS 7004

+61 3 9010 6099

We will acknowledge and respond to any complaint as soon as possible. We always strive to answer your questions promptly and accurately and to resolve any complaints you may have about our procedures for handling personal information to your satisfaction.

If you are still dissatisfied, you can contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner

Box 5218

SYDNEY NSW 2001

Telephone: 1300 363 992

Email: [email protected]